Privacy Policy

Introduction

This Privacy Policy explains how GEM COLORADOS LLC (“Company,” “we,” “us,” “our”) collects, uses, shares, and retains personal information when you visit or make a purchase through our website. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, billing and shipping address, payment-related details (handled by payment providers), order information, and communications with customer support. We may also collect device and usage data, such as IP address, browser information, pages viewed, and interaction data.

Analytics and Advertising Tools

We use Google Analytics, Meta Pixel, and TikTok Pixel to understand website activity, measure performance, and support marketing and advertising. These tools may collect information about your device and interactions with our website.

How We Use Information

To process and fulfill orders, provide shipping and tracking, and manage returns and refunds
To provide customer support and respond to inquiries
To prevent fraud, protect transactions, and secure the website
To analyze and improve website performance and user experience
To send order-related messages and important service communications
To support marketing and advertising, where permitted

How We Share Information

We do not sell personal data. We share limited data only with service providers as necessary to operate our business, such as providers for analytics, marketing, payments, fraud prevention, hosting, and customer support tools. These providers are permitted to process personal information only for the services they provide to us.

Data Retention

We retain personal information as required for legal, tax, accounting, and dispute resolution obligations and as needed to operate our business. Retention periods vary depending on the type of information and applicable requirements.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and support advertising and measurement through Google Analytics, Meta Pixel, and TikTok Pixel. You can manage cookie preferences through your browser settings and other available controls. For more information, see our Cookie Policy.

Your Choices

You may choose not to provide certain information, but this may limit your ability to purchase or use certain features. You can opt out of certain advertising features through platform or device settings where available and by adjusting cookie settings.

Security

We implement reasonable safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International Processing

Your information may be processed in countries where we or our service providers operate, including locations outside your state or country. We take steps to use reputable service providers and to share only what is necessary.