Refund Policy

Return Window

You may request a return within 14 days after delivery.

Eligibility

Returned items must be unused and in their original condition. Used products are not eligible for return. Personalized items are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs.

Return Address

Return address is the Company’s registered business address: 7901 4th St N STE 300 St. Petersburg FL 33702 United States.

How to Start a Return

To start a return, contact support@empireclubcs.com with your order number and the reason for the return. We may request photos or additional details to evaluate eligibility.

Inspection and Refund Timing

After we receive and inspect the returned item, we will notify you of approval or denial. If approved, refunds are processed within 7 business days after inspection to the original payment method. Processing times by banks or payment providers may vary.

Partial Refunds

Partial refunds may be granted when appropriate, including for items returned in a condition different from how they were received or where part of an order is eligible for refund and part is not.

Non-Returnable Items

• Used products are not eligible.
• Personalized items are not eligible.

Chargebacks

Please contact support@empireclubcs.com before initiating a chargeback so we can attempt to resolve the issue. We may dispute chargebacks that conflict with this policy.